The Cottage Quill Co.

Last Updated: 21st July 2026

At The Cottage Quill Co., we are committed to protecting your privacy and handling your personal information with care, transparency and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase, enquire about our services or otherwise interact with our business.

1. Who We Are

The Cottage Quill Co. is a luxury wedding stationery design studio specialising in bespoke and semi-bespoke wedding stationery.

For the purposes of UK data protection law, The Cottage Quill Co. is the Data Controller responsible for your personal information.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

The Cottage Quill Co.

Email: contact@thecottagequill.co.uk

Website: www.thecottagequill.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

This may include:

Full name
Email address
Telephone number
Billing address
Delivery address
Wedding date
Wedding venue
Personalisation details for your stationery
Names of your guests
Seating plans
RSVP responses
Dietary requirements (where supplied)
Wedding party information
Any information you voluntarily provide during consultations.

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your payment card details.

Website Information

When you visit our website we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referral source
Cookies and similar technologies.

3. How We Collect Information

We collect personal information when you:

Place an order
Complete an enquiry form
Subscribe to our newsletter
Book a consultation
Contact us via email
Contact us via Instagram, Facebook or Pinterest
Purchase through Etsy
Complete information forms for your stationery
Leave a review
Enter competitions or giveaways
Browse our website.

4. How We Use Your Information

We only use your information where we have a lawful basis to do so.

Your information may be used to:

Process your order
Design and personalise your wedding stationery
Communicate regarding your order
Send digital proofs
Arrange consultations
Deliver your stationery
Process payments
Respond to enquiries
Improve our products and services
Maintain customer records
Comply with legal obligations
Detect fraud
Resolve disputes.

Where you have given consent, we may also use your email address to send newsletters, offers or updates.

You can unsubscribe at any time.

5. Lawful Basis for Processing

Under UK GDPR, we process your personal data under one or more of the following legal bases:

Contract

To fulfil your wedding stationery order.

Consent

For marketing communications and newsletters.

Legitimate Interests

To improve our business, respond to enquiries, provide customer support and prevent fraud.

Legal Obligation

To comply with tax, accounting and legal requirements.

6. Wedding Guest Information

Many stationery orders require guest names, seating plans and RSVP details.

The information you provide relating to your guests should only be supplied where you have the appropriate permission or lawful basis to share it with us.

We only use this information to produce your stationery and do not use it for marketing purposes.

Sensitive information, such as dietary requirements, is used solely for the production of wedding stationery and is deleted when no longer required.

7. How We Store Your Information

We take appropriate security measures to protect your personal information.

Information may be stored securely using:

Password protected computers
Secure cloud storage
Encrypted email services
Secure website hosting
Trusted third-party business software.

Only authorised individuals have access to customer information.

8. How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typically:

Customer enquiries:
Up to 12 months

Completed orders:
Up to 7 years (for tax and accounting purposes)

Marketing consent:
Until withdrawn.

Wedding guest information:
Deleted once no longer required for the completion of your order.

9. Sharing Your Information

We never sell your personal information.

However, we may share information with trusted third parties where necessary to provide our services.

These may include:

Royal Mail
Courier companies
Payment processors
Website hosting providers
Email providers
Etsy
Accounting software
Professional advisers where legally required.

All third parties are expected to process your information securely.

10. International Transfers

Some service providers may store data outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your information remains protected in accordance with UK GDPR.

11. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

Remember website preferences
Analyse website traffic
Improve website performance
Support website functionality.

You can manage or disable cookies through your browser settings.

12. Marketing

If you choose to subscribe, we may occasionally send:

New collection launches
Wedding inspiration
Promotions
Business updates
Wedding planning tips.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

13. Your Rights

Under UK GDPR you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO).

More information can be found at:

https://ico.org.uk

14. Data Security

We take data protection seriously and implement reasonable technical and organisational measures to safeguard your information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction.

However, no online transmission can ever be guaranteed to be completely secure.

15. Children's Privacy

Our services are intended for individuals aged 18 and over.

We do not knowingly collect personal information from children.

16. Third-Party Websites

Our website and social media pages may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their individual privacy policies.

17. Reviews & Photographs

Following the completion of your order, we may request permission to:

Photograph your stationery
Share images on our website
Feature your stationery on social media
Include your stationery in our portfolio.

We will never share personal information beyond what is visible on the approved stationery unless you have given explicit permission.

If you would prefer your stationery not to be featured, simply let us know, and we will fully respect your wishes.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business practices.

The latest version will always be available on our website and will include the revised date.

19. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Cottage Quill Co.

Email: contact@thecottagequill.co.uk

Website: www.thecottagequill.co.uk